Frequently asked questions
Short answers to the questions we get most. For anything about your own order or payment, write to support from your dashboard.
Orders
Which link do I use?
The link of the thing you want to grow: a video for views and likes, a Shorts link for Shorts, the live address for live viewers and the channel for subscribers. The link must be public.
Can I place two orders on the same link at once?
Wait until the first order finishes. Two orders for the same link at the same time can be counted together by the service and end as Partial.
What do the statuses mean?
Starting: received and being sent for delivery. Pending: waiting to start. In progress: delivering. Completed: done. Partial: part delivered and the rest refunded. Canceled or Not started: not delivered and refunded in full.
Can I cancel an order?
An order is sent for delivery once it is placed, so it is not canceled from the website. If the service cannot complete it, it is canceled and refunded to your balance automatically.
Refill and refunds
What is a refill?
For services with a refill period, you can ask for the count to be topped up again if it drops within that period. The Refill button is on the order page.
How often can I request a refill?
One refill can be open per order, with at least 24 hours between requests, within the refill period of the service.
How do refunds work?
Refunds go to your balance automatically: the full price for a canceled order and the undelivered part for a Partial order. There is nothing to request.
Can I withdraw my balance?
The balance is used for orders on 1PANEL PLUS. See the refund policy for the cases where a top up can be returned.
Payments
Which payment methods are there?
USDT on the TRON network (TRC20). Each top up gets an address and an exact amount to send.
How long does a top up take?
It is credited after the TRON network confirms the transfer and our check matches it. Send the exact amount shown, including decimals.
What if I sent a different amount?
Write to support from your dashboard with the top up code and the transaction hash, and we will match it.
Does the balance expire?
No. It is kept in US dollars and stays on your account.
Account and API
How do I sign in?
With the account token you saved when you created the account. There is no password to remember.
What if I lose my token?
We keep only a one-way fingerprint of it, so it cannot be shown again. Keep the saved copy in a password manager or a safe file.
How do I get an API key?
Create one on the API key page of your dashboard after your first top up is credited. The key is shown once.
Which API format do you use?
The standard SMM panel API v2, so a reseller panel or your own script can connect with the usual settings.